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Frequently Asked Questions

How do I...

Other common queries:

How do I purchase books?

  • If you are a recognized learning institution (School or University/College level) and have a  Nelson Education account you can order books from our website.
  • If you are an individual, student, parent, instructor or do not have an account with  Nelson Education please visit our Business to Customer website at
  • If you are searching for a book at the Elementary, Intermediate or Secondary level please visit the School Catalogue.
  • If you are searching for a book for Universities and Colleges please visit the Universities and Colleges Catalogue.
  • If you need assistance please contact our Customer Support Department.

How do I find the status of my order?

  • Serviceplus user: If you are a registered Serviceplus Centre user you can check the status of your order at t To become a registered user you must be a recognized institution for learning and have an account with Nelson Education You may fill in our online form by clicking here.
  • Online catalogue user: If you placed an order via our online catalogue and would like to know the status of your order, or if you are experiencing problems with the online catalogue, contact Customer Support.

How do I return a product?

How do I search the Nelson Education catalogue?

  • If you are a Higher Ed. Customer please click on Catalogue Search.
  • If you are a School Customer please follow this link
    Please note that not all ISBN’s are listed on our web catalogues.
  • For Professional, Trade and Reference please refer to this link.
  • If you are still unable to locate the title or the links are not working please contact Customer Support.

How do I contact Customer Support?

  • You may reach our Customer Support Department

    Phone: 1-800-268-2222 or (416) 752-9448
    Fax: 1-800-430-4445 or (416) 752-8101
    Monday to Friday 8:00 a.m. to 6:00 p.m.

  • To reach a specific person at Customer Support you may visit the customer support website to view the representatives extensions.

How do I find my area Nelson Education sales representative?

  • To contact your area representative please follow this link and choose the division.
    Simply follow the drop menu options to narrow your search.
  • If you are still unable to locate your sales representative, please feel free to contact Customer Support.

How do I request a Desk/Review Copy?

  • Locate your title by performing a catalogue search here.

How do I report or replace a forgotten/lost password?

  • B2B (Business to Business) passwords have an expiry of 120 days starting from the last day of use; if you have forgotten your password, or your password has expired please visit our ServicePlus website and select the 'click here to reset your password' link.
  • For Higher Ed passwords you may contact Customer Support or email
  • For OTR (On-Line Teachers Resource) passwords you can email us at

How do I register as a new user?

  • If you would like to register for our Business to Business ServicePlus website you may fill out the on-line password request form by clicking the ?click here to register? link.
  • Higher Ed Instructors wishing to register for Secured Web Resources may access the forms by clicking on this link.
  • Secondary School Teachers wishing to register for On-line Teacher resources for Grade 11 please click on this link. To sign up for the On-line Teachers resources for Grade 12 please click on this link.
  • If you require assistance please contact Customer Support or send your questions via email to

How do I report a broken web link?

  • If you are experiencing any trouble with a web link please complete the Broken Link Report.

I would like to review the Rights & Permissions Policy.

  • If you are requesting permission to photocopy, duplicate, republish, or otherwise re-useCengage Learning material please go to Permission Request.
  • For any other information on Cengage Learning please visit or if you have other questions regarding Rights & Permissions please feel free to Contact Us.

I am interested in a Career with Cengage Learning/Nelson Education.

  • You can visit our Cengage Learning Careers Website by clicking on the following URL web address Cengage Learning Careers

I would like to submit a manuscript proposal to  Nelson Education Universities and Colleges.

  • You may submit Manuscripts by clicking on this link.

I would like to read about your Assessment products such as the WJ III, the Gates-MacGinitie Reading Tests and the Achenbach.