Need to return an item purchased from us? Please review Nelson Education's return policy.

School, College, and Assessment & Career Education Returns Policy

Returns that do not meet the following conditions will be sent back to the customer at the customer's expense.

• Nelson Education permits 100% returns on School and College Division current edition books purchased within 12 months of the invoice date IF the customer supplies the invoice number. Nelson Education may grant extensions when requests are received in writing or faxed to Customer Support (416) 752-8101 or 1 800 430-4445.

• "Custom" School product is non returnable. "Custom" College product and College "ACP Kits" are only eligible for return of 15% of total units ordered.

• Assessment & Career Education products require prior authorization. Please contact the Customer Support Department at (416) 752-9448 or (1 800 268-2222).

• Returns must be accompanied by a copy of the original invoice indicating the quantity and ISBN(s) of the returned item(s). A brief note clearly stating the reason for the return must also be included. Returns received without invoice information will be credited at the maximum discount within the discount category and at the previous list price. Please be aware that returns received without invoice information will cause delays in the application of credit.

• Returns must be in resaleable condition. Material bearing marks, stamps, writing, or labels, will not be accepted by Nelson Education. Shrink-wrapped books must be returned in their original packaging.

• Software and CD-ROM's are nonreturnable. If the item you receive is damaged please call Customer Support at (416) 752-9448 or 1-800-268-2222 ¨ Returns must be securely packaged and shipped to Nelson Education prepaid. Return shipments damaged in transit will not be accepted.

• Returns should be shipped via a traceable carrier to ensure that proof of delivery can be obtained. Nelson will not be responsible for materials shipped via regular mail. Liability for returns passes to Nelson Education once the materials are received by our Distribution Centre.

• Credit will only be issued for those documented quantities received by our Distribution Centre.

Out of Print Returns

• Out-of-Print books are not eligible for return after 90 days of out-of-print date for College and School titles. New Editions/Old Editions Policy. Bookstores have 3 months (90 days) from the publication date of the new edition to return the previous edition as indicated on the notice we provide via our eService . Before returning a book, please contact our Customer Support Department at 1-800-268-2222 to determine its print status.

Damaged Books

• You must notify Nelson Education regarding damaged product within 90 days of receipt in order to receive authorization to return. 
• You will have 90 days from the date of authorization to submit returns.
• For claims ‘damaged by carrier’:  Recipient must indicate damage on the waybill at the time of delivery.  If no damage disclaim was indicated on the waybill, the customer has 48 hours to report the damage claim, keep the box(s) which contained the damage books for further inspection by the carrier

Please address all returns to the attention of the Nelson Education Returns Department.

Nelson Education
Attn. Returns Department
1120 Birchmount Road
Scarborough, ON.
M1K 5G4
Phone (416) 752-9448 or Fax (416) 752-8101

Internet Purchase Returns Policy

Need to return a book purchased over the Internet? Here's how!

1. Simply send us a copy of your original invoice and write the reason for the return on the back of the invoice. This information will help us process your return quickly and will enable us to improve our services and products. If we've made a mistake in processing or shipping your order, let us know and we will refund your shipping charges on the initial shipment and pay for the shipping cost for returning the goods.

2. As a reminder, please note that returned goods must be received within 30 days of the original invoice date. If you receive damaged or defective goods, please let us know within 10 days of the receipt of your goods so that we can promptly replace the item or refund your payment! Please remember not to stamp, sticker, or write on your materials, otherwise we will be unable to resell them and cannot accept them as a return. Sorry!

3. Make sure to carefully pack your return with the copy of your original invoice and send it prepaid to Nelson Education, 1120 Birchmount Rd., Scarborough, Ontario, M1K 5G4 (no returns in person to this location, please). Since Nelson Education cannot be responsible for lost packages or damages that occur during shipping, we strongly recommend that, for your own protection, you send your return by a traceable courier.

4. Still have questions? Contact us by phone at 1-416-752-9448 or 1-800-268-2222, email us at nelson.her@nelson.com
   
   

Please send all returns to:

Nelson Education

Attention: Returns Department
1120 Birchmount Road
Scarborough, Ontario
M1K 5G4
CANADA

Foreign Customer Returns

For returns from outside of Canada please call Nelson Education Customer Support at 1-800-268-2222. All returns from outside of Canada must be Pre-authorized prior to the physical shipment leaving your facility to comply with Canada Customs and Revenue Agency, Import rules & regulations. Failure to comply may result in charge backs to you and/or your company.